FAQs


We want you to be 100 % satisfied with your purchase. If you have any questions about your order or would like to have something custom or handmade for you, get in touch with us! We would love to make something excellent for you! If your order is not what you expected or something doesn't work out with your purchase. Contact us, we will work with you to make sure everything is excellent for you.

Email: blackexcellence.co@gmail.com

Do you have free shipping

Yes we do. Enjoy free shipping when you spend over the requested amount. That's in the US!

What is your return policy?

All jewelry and accessories or final sale. You have 14 days to return the items if not worn or damaged. If damaged please Contact or email us as soon as possible.

HOW LONG DOES SHIPPING TAKES?

3-5 business days

MY TRACKING INFO?

Please allow at least 24 hours for tracking information to update. You will receive an email notification as soon as we create a label and send it off. tracking info will not update until it's scanned and received by the shipping carrier. 

HOW LONG TO CREATE THE T SHIRTS 

We take about 2-7 business days to create apparel products (t-shirts) Plus with shipping will take 3-5 Business days